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The logistics companies we cooperate with include SF Express, ZTO Express, JD Logistics, etc. Please fill in according to the actual situation.
Some remote areas (such as Xizang, Xinjiang, etc.) may need to extend the delivery time or increase freight.
delivery time
Regular express delivery: Delivery in general areas of China takes 3-7 working days (may be extended in remote areas).
Urgent delivery: You can choose to pay for expedited services (such as 24-hour delivery), depending on the options on the order page.
Sign in notice
Please have you or the recipient inspect the goods on the spot. If you find that the outer packaging is damaged, the product is damaged, or the quantity does not match, you can refuse and contact customer service for handling.
If the goods are signed for without inspection, it shall be deemed that the goods have been delivered intact and undamaged.
Freight Rules
1. Fee Standards
Regular orders: Free shipping for orders exceeding [XX yuan], basic shipping for orders below [XX yuan].
Special products (such as large items and fresh agricultural products): Shipping fees are calculated separately. Please refer to the product page instructions for details.
2. Freight charges to be borne
Return and exchange shipping fee:
Due to product quality issues or incorrect shipping: We will bear the round-trip shipping costs.
No need to return: You will bear the return shipping cost.
Return and exchange logistics
Return process
You need to apply for a return within 7 days after signing for it (excluding certain products) and fill in the return logistics number.
The returned goods must be in good condition and come with the original packaging and gifts.
exchange process
Request to return the original product first, and we will confirm its accuracy before re shipping.
Logistics exception handling
1. Packaging loss/damage
If the logistics show that the package has been signed for but you have not received it, or if the package is severely damaged, please contact customer service within 48 hours and we will assist in pursuing responsibility or resending.
2. Delivery information error
Due to the incorrect address/phone number you provided, delivery has failed and you will be responsible for the cost of a second delivery or the risk of order cancellation.
3. International logistics (if applicable)
Cross border orders may involve tariffs, which are borne by the recipient themselves.
4. The customs clearance time is not included in the delivery time and is subject to the actual handling by the customs.
Disclaimers
We are not responsible for delivery delays or failures caused by the following situations:
Natural disasters, epidemics, strikes, and other force majeure events;
The recipient failed to provide customs clearance documents or pay customs duties in a timely manner;
The address/contact information provided by the customer is incorrect.
Policy modification
We have the right to update this policy based on business adjustments. The updated policy will take effect through official website announcements without further notice.
Contact Us
If you have any logistics issues, please contact customer service
supplementary provisions
This policy is an integral part of the user agreement and return/exchange policy. In case of any conflicting terms, the latest version shall prevail.
Tips:
1. According to actual business needs, supplement special logistics requirements for fresh and large items.
If it is cross-border e-commerce, it is necessary to clarify customs clearance responsibilities and a list of prohibited items.
2. It is recommended to highlight key terms on the page, such as free shipping conditions and inspection reminders.
